Refund policy

Refund Policy for courses.interspeech.de

At courses.interspeech.de, we are committed to providing high-quality online courses and ensuring our customers have a great learning experience. We understand that sometimes plans change, or you may find that a course isn’t the right fit for you. Please review our refund policy below to help guide your decision-making process.

1. Refund Eligibility

We offer a 30-day refund window for all online courses purchased on our website. To be eligible for a refund, the following conditions must be met:

  • The refund request must be submitted within 30 days from the date of purchase.
  • You must have completed no more than 20% of the course content (videos, lessons, or assignments). If more than 20% of the course has been accessed or completed, the refund request will not be processed.
  • You should have no outstanding payments or other issues with your account.

2. How to Request a Refund

To request a refund, please contact our customer support team at contact us with the following details:

  • Your full name
  • The course name
  • Order number or email used for purchase
  • A brief explanation of why you are requesting the refund

Once we receive your request, we will process your refund within 7-10 business days. Please note that refunds will be issued to the original payment method used at the time of purchase.

3. Non-Refundable Purchases

The following purchases are not eligible for a refund:

  • Courses purchased with a discount or promotional code (unless otherwise specified in the promotion).
  • Course bundles or membership plans.
  • Any course materials or additional services purchased after the initial course purchase (e.g., coaching sessions, consultations, or certificates).

4. Late Refund Requests

Refund requests submitted after 30 days from the date of purchase will not be accepted, regardless of the reason for the request.

5. Course Access After Refund

If your refund is approved, you will lose access to the course immediately. You will not be able to access any of the course materials, videos, or assignments once the refund has been processed.

6. Contact Us

If you have any questions or need further clarification about our refund policy, please reach out to our customer support team at contact us.